IBM Customer Disservice

By 1:00 PM, I still didn't receive a phone call from the wonderful folks at IBM so I called them. Apparently its standard operating procedure to not check your email of voicemail even though you've been in the office since 7:00 AM. Or at least it is if you're Jacqueline Kalfayan. To be honest, she didn't feel like dealing with me, so she just conveniently told me that she didn't check her email or voicemail, but she'll never admit that.

After making it clear to her that I wanted this taken care of and taken care of today, she sent me this email at 2:46 PM:

Hello Brian,

I apologize for the error that has occurred on your account for the payment
on the above-mentioned invoice.  I have requested a reversal of $88.12-  to
be made on your credit card account. This transaction should be completed
in the next 7 days.

Should you have any other questions or concerns, please feel free to write
back.

Again, my apologies for the inconveniences that this has caused you.

Best regards,
Jacqueline Kalfayan
Accounts Receivable Representative, US SMB Centre
Phone: 888-245-5572 (Ext. 5776), Fax: 800-314-1092
Tie-Line: 210-5776, Internet: jkalfaya@ca.ibm.com

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