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DOA Mini-Note And Poor Customer Service

Date: Saturday, May 3, 2008 - 12:15pm
Keywords: me, Eee, mini-note
Links: 422 reads

I've been going back and forth between HP's Mini-Note and Asus's Eee but decided to get the Mini-Note because it had a higher resolution screen. Now, I wish I waited to get the Eee.

I got the Mini-Note last night and it wouldn't boot. The error I got from grub was "Error 17", so it looks like the harddrive is having issues, possibly damaged or corrupt. I've been on hold for 20 minutes already and haven't been able to get through to a customer service rep. If it weren't for the fact that I'd pay a 15% restocking fee, I'd return it.

Hi, Sorry to here of this, I

Submitted by Chris Baker (not verified) on Mon, 05/19/2008 - 6:52am.

Hi,

Sorry to here of this, I have just recieved a Mini-Note with the same error, and your blog is the only instance I can find of it online.

Did you get anywhere with HP?

Thanks,
Chris

Response From HP

Submitted by Brian on Tue, 05/20/2008 - 6:52am.

HP's response was to overnight me a restore CD and told me I had to buy an external USB CD drive to run it. I was too impatient, so I installed xubuntu on it. I'll post an update here later today.